Refund policy

Refund Policy
Last updated: 8/1/26

60-Day Fit & Function Promise

If your item is not the right fit or does not work as described, we will make it right within 60 days of delivery.

What qualifies:
- The item arrived damaged or incomplete
- The product does not fit the setup it was described for
- The item does not perform as described when used as directed
- You changed your mind or no longer need the item
- You contact us within 60 days of delivery

How we help:
Depending on the issue, we may offer a replacement, the correct-fit recommendation, store credit, or a refund to your original payment method. We may ask for a quick photo and your order number so we can solve the issue faster. Once a return is received and approved, refunds are processed within 5 business days.

How to start:
Email us at support@homecareessentials.shop with your order number and a short note about the issue. Once reviewed, we will send the next steps and let you know whether a return, replacement, or refund is the best solution.

Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

What is not covered:
- Normal wear after extended use
- Damage caused by misuse, alteration, or improper installation
- Consumable or disposable items after they have been fully used

Homecare Essentials
support@homecareessentials.shop